Gretchen K. Hiley, Chief Technology Risk Officer, Crawford & Company
Emerging challenges in compliance
I think the biggest challenge for our team is keeping up with the pace of change in the business and technical environment. Today’s workforce is more mobile and computer-savvy than ever. Our IT departments are expected to release new applications quickly and efficiently so that our employees have quick and easy access to meaningful data at their fingertips – regardless of where they are physically located. Our customers expect that we are applying appropriate safeguards to protect their data but also want us to be easy to work with. Sometimes those goals are in conflict.